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I'm a waitress, and from my waitress point of view, I think that the entire bill (gratuity included) should have been paid. What they needed to do was talk to the manager, tell them about their shitty service, and they would have gotten SOMETHING docked from their bill. Where I work, it is in the menu that gratuity is added in a party of 7 or more. Big parties take a lot of attention from your other tables, and sometimes say, a party of 20 come strolling in without a reservation, (and that happens alot), you have to give up new tables coming in to other waiter/waitresses so you can concentrate on your big table. So you can lose a lot of tips.

I actually love waitressing, I think it is fun, I've done it for 20 yrs. Where I work, my boss lets the waitstaff decide if they want gratuity included with parties of 7 or more. (common in the area) Usually I don't add it cuz I do better without adding it. Oh, and splitting the check, is NOT a big deal. And I don't look down on anybody that wants their bill split. Back in the day when we actually had to rewrite the ticket by hand, when you're busy, it was a bit of a pain. It's all on computer now, and it takes 30 seconds.

Bottom line: Don't feel bad going out for supper with somebody who orders lobster, while you order a taco salad, and feel bad for the waitress who has to split the bill. I doubt she will be pissy about splitting it. Unless you live in Manhattan where the motto is....Noone splits bills in Manhattan. i'm not even sure what it means!