needsmorecowbell wrote:
I'm sorry you're having such a bad experience with Comcast. Not everyone is trained correctly, that is our biggest problem. I don't have any ideas where you guys are but if your internet and On Demand is spotty, chances are you have a signal problem that you need corrected. You'll need a tech to come out and fix it, but you have to realize how our scheduling works.

We only have so many technicians per area and they can only take so much work. Things are scheduled on a first come, first serve basis. If your tv service or internet is intermittent, that's not considered a "must do" issue. All of your service has to be completely out for us to come out on the same day. That's the way it is with any provider and switching won't make things any better. Dish and Direct TV charge for techs to come out... at least ours are free.

I also find it very hard to believe that a tech came out the same day to cancel. I'm fully aware of how our scheduling works and have NEVER seen that happen. Calling bullshit.

You need to understand how it works from a consumer point of view. We pay for it and we expect it to work. When it doesn't work, we expect it to work really fucking fast. And we aren't paying for the time that it doesn't work.